Legal & data handling
How energiindonesia.com handles your personal data
Scope of this page
This policy explains what personal data Energi Indonesia collects through energiindonesia.com, why it is collected, how it is used, and how you can contact us about it. The site operator is Energi Indonesia, Jl. Malioboro No. 45, Sosromenduran, Gedong Tengen, Yogyakarta, 55271.
The same rules apply whether you are reading about natural supplements for men, vitamins and minerals for men, or energy and endurance formulas — browsing a product page and sending us a message are both covered here, and nothing changes because of the topic you looked at.
We keep the wording plain on purpose. If any part of this page is unclear, write to us and we will explain how a specific piece of data is handled.
What reaches us
When you submit the contact form, we collect the name, email address, and message you enter. If you contact us by phone or email, we receive the details you choose to provide. The site also collects standard technical data such as browser type and pages visited through cookies.
That technical layer is the same whether you were reading about men's vitamin formulas or checking popular products for men. It records which pages loaded and which ones produced an error — it does not record what you typed into a field, and it is not used to build a profile of your interests.
Contact form data is used to answer your question and to keep a record of the correspondence. Technical data is used to keep the site working, understand which pages are used, and fix errors.
We do not use your contact details to send marketing messages, and we do not sell data to third parties.
Two reasons, nothing else. If a purpose is ever added, this page is updated before it applies.
Your name and email are used to reply, and the exchange is stored so the next answer stays consistent.
Visit records show which formula pages load slowly or break, so layout problems get fixed quickly.
Aggregated page counts tell us which healthy lifestyle products and formula guides readers actually use.
We process contact data because you have asked us to respond to your message. Cookie data is processed as described in our cookie policy, and you can control cookies through your browser settings. Where consent is required, it is requested at the point of collection.
In practice that means you are never asked to agree to something hidden in a footnote. Field labels say what will be done with the entry, and browser-level controls — blocking third-party cookies, deleting stored data, or browsing in a private window — all work normally on this site.
Related documents
Contact messages are kept for as long as needed to handle your enquiry and any follow-up, and then for a reasonable period afterwards for record-keeping. Technical data is retained in line with the analytics tools used on the site. Data that is no longer needed is deleted.
If you want a specific message removed before that period ends, say so when you write and we will action the request wherever no legal obligation requires keeping the record.
We do not sell or rent personal data. Data may be shared with service providers who help operate the site, such as hosting and analytics providers, and only to the extent needed for that purpose. We may disclose data where required by law.
Those providers receive the minimum needed to run their part of the site. They are not given permission to use the data for their own marketing, and the relationship ends when the service does.
Requests handled from Yogyakarta
You can ask what personal data we hold about you, request a correction, or ask for deletion. Requests can be sent to [email protected] or by post to the address above. We will respond within a reasonable period and may ask you to confirm your identity first.
Confirming identity protects you: if someone else asked for your details, we would refuse the request. A short reply from the address you used is usually enough.
Write to [email protected] or call +62 274 5610 6395, Monday–Friday, 09:00–18:00.
We take reasonable technical and organizational measures to protect the data we hold. No method of transmission or storage is completely secure, and we cannot promise absolute protection. If you believe your data has been mishandled, contact us so we can investigate.
If you suspect a message was sent from your address without your knowledge, tell us the approximate date and we will look through the records with you.
We may update this policy if our practices or the applicable rules change. The current version is always published on this page. Continued use of the site after an update means you accept the revised policy.
You read a formula guide or product page.
No data sharedYou send a message through the contact form.
Name, email, messageWe reply and keep the exchange on file for follow-up.
Retained, then deletedYou ask to see, correct, or remove that record.
Answered on requestNothing here is stored silently. Every entry on this list begins with an action you take.
Short answers to the questions we receive most often about this page. If yours is not covered, the contact details below reach a person.
No. You can read the formula guides, the ingredient notes, and the healthy lifestyle guide without entering anything. Personal details are only collected when you choose to write to us through the form, by email, or by phone.
We reply within a reasonable period, usually after confirming that the request came from you. Complex requests that involve older correspondence may take a little longer, and we will tell you if that is the case.
No. Contact details you send are used to answer your question and keep a record of that exchange. The site does not build advertising lists from contact form entries, and data is not sold or rented to anyone.
You can block or delete cookies in your browser settings at any time. Some page elements may behave differently afterwards, but the guide content itself stays readable — nothing important sits behind a cookie.
Write, call, or visit during working hours. Tell us which page you were reading and what you would like changed, and we will handle it from there.
Reading further: the healthy lifestyle guide covers daily routines and ingredient notes, and how we evaluate formulas explains what we look at before a product is listed. Natural capsules for strength and vitality appear throughout the catalogue, and the same data rules on this page apply to every one of them.
